Refund policy

All sales are final. Because every keepsake is made by hand, we do not accept returns or exchanges.

If your order arrives damaged or you received the wrong item, email admin@thestoneline.com within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund your original payment method at no cost to you.

Because natural stones vary in color, pattern, and size, natural variation is not considered a defect.

This policy does not affect any rights you have under applicable law.